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Customer Quality Engineer

Job Overview:

The Customer Quality Engineer (CQE) is part of the indie quality team, supporting the sales and marketing team, responsible for continuous improvement of our customers’ quality experience, with following major functions;

  • Customer quality requirements.

  • Customer production part approval (PPAP).

  • Resolution of customer issues such as factory, 0km and warranty failures.

  • Work with customers on FMEA (i.e. risk analysis and mitigation) analysis during the design phase.

  • Continuous customer satisfaction analysis and reporting.

Job Responsibilities:

  • Drive the collection, review, comment and acceptance of customer quality requirements.

  • Drive the creation and approval production part approval packages at the customer (PPAP).

  • Provide onsite and remote technical support for initial investigation of engineering, factory, 0km and warranty failures.

  • Represent indie Quality function in all Design Engineering discussions, especially New Product Development activities involving DFMEA.

  • Document failure analysis procedures and assist Engineering teams in developing containment tests.

  • Drive indie team to improve the customer scorecard and support customer satisfaction review.

Main Requirements:

  • 5+ years of experience in the semiconductor industry or automotive electronics industry supporting technical products.  Experience in Application Engineering, Product Engineering, Test Engineering, Failure Analysis is a must. Process Engineering and Quality Engineering experience is a plus.

  • BS/MS in Electrical Engineering.

  • Ability to offer customers support (onsite if needed) and successful utilization of internal resources.

  • The successful candidate must have strong technical, analytical and problem-solving skills as well as strong interpersonal and communication skills. Occasional domestic and international travel will be required may be required.

  • Experience interfacing and negotiating with customers is required.

  • Fact-based, decision making skills with focus on root cause analysis. Attention to details.

Job Location: Metropolitan Detroit Area, MI, USA

HR Contact:

Human Resource Department


Telephone: 949-608-0854